FAQs

FAQs – RMU Trader

1. What is RMU Trader?

RMU Trader is an import-export and marketing business founded by Rana Usman Ali. We specialize in providing high-quality tech and beauty products to customers in Pakistan and worldwide.

2. What products do you sell?

We offer a wide range of electronics, beauty products, and trending essentials, ensuring top-notch quality and affordability.

3. Do you ship internationally?

Currently, we focus on serving customers in Pakistan, but we are expanding our reach to global markets soon. Stay tuned for updates!

4. How can I place an order?

You can place an order directly through our Shopify store or contact us via WhatsApp, email, or social media for assistance.

5. What payment methods do you accept?

We accept payments via cash on delivery (COD), bank transfer, Easy Paisa, and Jazz Cash for local customers. International payment options will be available soon.

6. How long does shipping take?

For local orders in Pakistan, delivery takes 3-7 business days. International shipping times may vary based on location and customs clearance.

7. What is your return and exchange policy?

We offer a 7-day return or exchange policy for damaged or defective products. Please ensure the product is unused and in its original packaging.

8. How can I track my order?

Once your order is shipped, you will receive a tracking number via email or SMS to monitor your package in real time.

9. Can I become a reseller or business partner?

Yes! We welcome resellers and business collaborations. Contact us to discuss partnership opportunities and bulk order discounts.

10. How can I contact customer support?

You can reach us via:
📩 Email: rmutraders022a@gmail.com
📞 WhatsApp: 0329-7115335